Refund and Returns Policy

At Euphem Fashion, we stand by our commitment to providing you with quality clothing that’s a perfect fit for your unique style. We want every purchase to be a pleasant experience, and that’s why we’ve crafted our Returns & Refund Policy to make it as simple and hassle-free as possible.

Eligibility

We understand that sometimes, despite our best efforts, a purchase may not meet your expectations. To be eligible for a return or refund, please keep the following in mind:

• Item Condition: The item must be unworn, unwashed, and in its original condition, with all tags and labels still attached.
• Return Period: You have 15 days from the date of delivery to initiate a return or refund request.

How to Initiate a Return or Refund?

If you find that your purchase doesn’t meet your style or quality expectations, follow these steps to initiate a return or refund:

• Contact Us: Reach out to our friendly customer support team. They’re here to assist you every step of the way.
• Provide Details: When you contact us, please provide your order number and specify the reason for the return or refund request. This helps us better understand your needs.
• Pack the Item: Carefully pack the item in its original packaging or a secure package to ensure its safe return

Inspection & Processing

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above. If your return is approved, we will process your refund or exchange, depending on your preference.

• Refunds: You will receive a refund to the original payment method within a specified period. The time it takes for the refund to be reflected in your account may vary depending on your payment provider.
• Exchanges: If you prefer an exchange, our team will assist you in selecting an alternative item of equal value. Any price differences will be settled accordingly.

Final Notes

• Return Shipping: Euphem Fashion is not responsible for the return shipping costs unless the return is due to a defect in the item or an error on our part.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will make it right by offering a full refund or exchange.

Euphem Fashion values your satisfaction and will do our best to ensure a smooth and enjoyable shopping experience. If you have any questions or need assistance with your return or refund, don’t hesitate to reach out to our dedicated customer support team. Thank you for choosing us as your fashion destination, and we look forward to continuing to be a part of your style journey.